HERE ARE SOME OF OUR FREQUENTLY ASKED QUESTIONS…
Ben Malouf is behind Craft Cartel – a beer enthusiast who has owned and managed liquor stores across Sydney for 20 years. He also writes a weekly wine column for The Daily Telegraph and hosts the Food & Wine Show on 2GB. Craft Cartel would also not be possible without craft beer expert, Brendan Leenders, who has set-up an impressive craft beer offering at Wenty North Liquor.
Absolutely. We’re available to take your order from 10am to 3pm, business days. Give us a ring on (02) 8055 3711.
We deliver craft beer right across Australia. Legally we are not allowed to deliver to some areas, the Northern Territory is ‘dry’ for instance. Also there are a few remote locations we just can’t get to. Please take a look at the ‘no go’ areas at the link below for specific postcodes we don’t deliver to.
Yep. Alcohol deliveries are legally not permitted to be shipped to some regional locations in WA, QLD, SA and ALL of the NT. We’ve popped the delivery postcode exclusions below: WA 0872, 6037, 6042-6043, 6074, 6161, 6400-6499, 6500-6599, 6600-6699,6700-6799, 6917 QLD 4183-4199, 4287-42994312, 4353, 4365, 4371-4373,4381, 4383-4399, 4402, 4406, 4408-4499, 4517-4518,4521, 4569, 4571, 4574,4580-4599, 4600-4609, 4611-4614, 4620-4649, 4673-4676, 4678, 4694-4695,4704-4709, 4712-4713, 4716-4736, 4738-4739, 4743, 4745-4749, 4754-4757, 4803-4804, 4816, 4821-4849, 4871, 4874-4876, 4886-4899 SA 0872 NT All locations in the Northern Territory.
Damaged in transit guarantee
In the event you receive goods that are damaged, faulty or incorrect, please contact us within 21 days of receiving your order and we will refund the value of the damaged or incorrect goods.
100% Money Back Guarantee
If you’re not completely satisfied with your order, you can return your order within 21 days and receive a full refund excluding shipping costs if you return the goods in their original condition to our warehouse.
Refunds will be debited onto the credit card used to make the purchase. Please allow up to 3 business days for your refund to be processed. Your bank may have additional waiting periods for funds to be returned.
According to the Liquor Licensing Act / Responsible Service of Alcohol Liquor Act 2007: It is against the law to sell or supply alcohol to or to obtain alcohol on behalf of a person under the age of 18 years. Liquor License No. LIQP 700 382198 Alcohol is legally not permitted to be shipped to the following locations: NT: All locations in the Northern Territory WA: 6798-6799 QLD: 4605, 4713, 4816,4825, 4830, 4871. Craft Cartel supports the responsible service of alcohol.
Nope. You’ll need to provide us with a residential or business street address.
For Sydney, Melbourne, Brisbane Metropolitan we’ll deliver your craft beer within 7 working days. For Perth. Adelaide, Tasmania and regional areas please allow up to 10 days. Customers in remote locations may need to allow for additional shipping time.
Please take a look at our Christmas delivery deadlines:
To ensure delivery by Christmas to Sydney, Melbourne and Brisbane Metro addresses please order by Sunday, Dec 17. All regional orders in NSW, VIC and QLD must be in by Thursday, Dec 14. I’m afraid we can no longer guarantee beer deliveries will reach WA, SA and TAS by Dec. 25.
Australia Post will leave a delivery notice and you can collect your beer from the nearest post office.
You sure can. We always let Australia Post know what your preferred option is.
Once your order is dispatched, we will send you an Australia Post tracking number so you know where your order is at all times.
Our trusty friends at Australia Post. From time to time we use Fastway Couriers, but we’ll let you know if this is the case.
Shipping rates vary on where you live. Please refer to Shipping Fee
The monthly subscriptions automatically gets renewed and charged on the 14th of each month.
A $13 re delivery fee will apply if your beer is returned to us because… a) you entered incorrect delivery details. b) You ignore the calling card Australia Post leaves for you.